Privacy Policy

Introduction

At Chicken Road 2, operator of the website chicken.road-2.co.uk, we are firmly committed to protecting the privacy and personal data of our users. We recognise the importance of confidentiality and security within the online gaming sector and comply strictly with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains in a clear and transparent manner how we collect, use, store, share and safeguard your personal data when you use our services. Our objective is to ensure that your experience at chicken.road-2.co.uk is secure and that your rights are fully respected and protected.

Data Controller Information

Chicken Road 2 acts as the Data Controller of the personal data you provide through chicken.road-2.co.uk. We process your data lawfully, fairly and transparently in accordance with UK data protection regulations.

If you have any questions regarding privacy or the processing of your personal data, you may contact us through the communication channels provided on our website.

Types of Data We Collect

At Chicken Road 2, we collect different categories of personal data in order to provide our services and comply with legal obligations:

  • Identification data: full name, date of birth, proof of identity, postal address, email address and telephone number.
  • Technical data: IP address, device type, operating system, browser information, device identifiers and access logs.
  • Gaming data: betting history, deposits, withdrawals, game results and account activity.
  • Financial data: payment method details, bank account information and transaction records.
  • Communication data: messages sent to customer support, chat records, emails and call logs.
  • Cookie data: information collected through cookies and similar technologies for technical and analytical purposes.

How We Collect Data

We collect personal data through various methods:

  • Registration forms: when you create an account or update your profile.
  • Identity verification: during mandatory verification procedures required by law.
  • Website usage: via cookies and tracking technologies.
  • Platform activity: recording bets and financial transactions.
  • Third-party providers: verification services, fraud prevention agencies or regulatory authorities.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

  • Service provision: account management, payment processing and access to games.
    Legal basis: performance of a contract.
  • Legal compliance: anti-money laundering checks, identity verification and protection of minors.
    Legal basis: legal obligation.
  • Marketing and promotions: sending commercial communications where you have provided consent.
    Legal basis: consent.
  • Security and fraud prevention: detecting unlawful activity and protecting the platform.
    Legal basis: legitimate interests.
  • Service improvement and analytics: enhancing user experience and platform performance.
    Legal basis: legitimate interests.

How We Use Your Data

We use your personal data to:

  • Create and manage your user account.
  • Enable participation in games and manage transactions.
  • Respond to enquiries and provide technical support.
  • Send marketing communications where consent has been given.
  • Comply with gambling industry regulations in the United Kingdom.
  • Personalise and improve your experience on the platform.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

  • Payment providers: to process deposits and withdrawals.
  • Regulatory authorities: where required by law or regulatory obligations.
  • Technology providers: hosting, security and analytics services.
  • Marketing partners: only where you have provided consent.
  • Legal advisers and auditors: for regulatory and compliance purposes.

In all cases, we require appropriate safeguards to ensure data protection standards are maintained.

International Data Transfers

In certain circumstances, your personal data may be transferred outside the United Kingdom. When this occurs, we ensure appropriate legal safeguards are in place, such as International Data Transfer Agreements (IDTAs) or equivalent contractual mechanisms, to guarantee an adequate level of protection in line with UK data protection laws.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

  • Account and gaming data: while your account remains active and for applicable statutory retention periods (which may extend up to 10 years in certain cases).
  • Marketing data: until you withdraw your consent.
  • Customer support records: for legally required limitation periods.
  • Technical data and cookies: as specified in our Cookie Policy.

After these periods, data will be securely deleted or anonymised.

Your Rights Under UK GDPR

As a user of chicken.road-2.co.uk, you have the following rights:

  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to restrict processing.
  • Right to object to processing.
  • Right to data portability.
  • Right to withdraw consent at any time.

To exercise these rights, you may contact us through the details provided on our website. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies and Tracking Technologies

At chicken.road-2.co.uk, we use both first-party and third-party cookies categorised as:

  • Strictly necessary cookies: essential for website functionality.
  • Analytics cookies: used to collect statistical information.
  • Preference cookies: to remember user settings and preferences.
  • Marketing cookies: to display relevant advertising content.

You can manage your cookie preferences through the cookie settings panel or directly via your browser settings.

Data Security Measures

At Chicken Road 2, we implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of sensitive information.
  • Restricted access controls for authorised personnel.
  • Continuous monitoring and regular security audits.
  • Internal incident response and data protection procedures.

We continuously work to strengthen the security of our platform.

Policy Updates

Chicken Road 2 may update this Privacy Policy to reflect legal changes or service improvements. Any significant modifications will be published on chicken.road-2.co.uk before they take effect.

Contact and Complaints

If you have questions or wish to exercise your rights, you may contact us through the channels available on chicken.road-2.co.uk. If you believe your data protection rights have been infringed, you may submit a complaint to the UK Information Commissioner’s Office (ICO).

Contact Information

Company: Chicken Road 2
Website: chicken.road-2.co.uk
Email: [email protected]